Field Service Representative (East Coast- Massachusetts)

Date: Feb 1, 2024

Location: Remote, MA, US

Company: Teleflex

Expected Travel: More than 50%

Requisition ID: 9747


About Teleflex Incorporated

Teleflex is a global provider of clinically effective medical technologies designed to improve the health and quality of people’s lives. We apply purpose driven innovation – a relentless pursuit of identifying unmet clinical needs – to benefit patients and healthcare providers. Our portfolio is diverse, with solutions in the fields of vascular and interventional access, interventional cardiology, surgical, anesthesia, cardiac care, interventional urology, urology, emergency medicine and respiratory care. Teleflex employees worldwide are united in the understanding that what we do every day makes a difference. For more information, please visit


Interventional - The Interventional business unit at Teleflex offers innovative medical devices that are used to diagnose and treat coronary and peripheral vascular diseases. We place a strategic emphasis on complex coronary and peripheral interventions, vascular access, bone access, specialty biologic treatments and cardiac assist. Our current Interventional products include a broad range of clinically relevant solutions, such as our GuideLiner® and Turnpike® Catheters, AC3 Optimus™ Intra-Aortic Balloon Pump and OnControl® Powered Bone Access System. With a strong R&D footprint and pipeline, our fast-growing Interventional business unit is poised to continue the development of new technologies to serve critically ill patients for years to come. Join a dynamic, growing team that offers healthcare providers an array of medical technology solutions that make a difference in patients’ lives.

Position Summary

Under limited direction will be responsible for onsite field service and support for Teleflex cardiac customers in hospitals and other facilities across North America. This representative will partner with regional and territory sales managers, clinical specialists, and service personnel in a designated territory.

Principal Responsibilities

•    Execute clinical engineering services in a territory comprised primarily of existing customers, including installation, preventative maintenance, corrective action maintenance, troubleshooting, PM, and repair in support of the Arrow Intra-Aortic Balloon Pumps.
•    Document field service work, customer contact data, call data, and other service data for customers on to field service forms, computer databases, and Field Service management system.
•    Ability to interact professionally with incoming requests from cross-functional team members and various hospital personnel requiring immediate technical support.
•    Provide customer technical support via phone, email, and at the customer site.
•    Proactively recommend service sales strategies based on territory characteristics.
•    Identify and provide leads to support growth of service contracts 
•    Maintain thorough knowledge of the Teleflex Interventional services offering and the competition.
•    Manage and maintain expenses efficiently to designated budgets.
•    Manage consignment inventory for batch control, accuracy, and efficiency
•    Ensure all training, certifications, and licensing requirements are met.
•    Provide voice of customer feedback to the sales, service, and marketing team.
•    Perform related duties and special projects as assigned.
•    Lead BioMed Technical Training Courses 
•    Manage third-party agents that provide customer support within your territory to ensure customer commitment and satisfaction
•    Maintain open communication with Sales and Clinical representatives within your territory
•    Ensure full compliance with all Teleflex processes, policies and guidelines 
•    Ensure customer engagement via the Field Service customer survey 
•    Ensure timely communication and collaboration with customers based on customer's service needs

Key Relationships / Interfaces
•    Regional Sales Managers
•    Territory Sales Managers
•    Field Service Representatives
•    SBU Service Personnel
•    SBU Product and Marketing Managers
•    Finance
•    Operations

Education / Experience Requirements

•    5 years of technical service experience in a hospital or clinical setting. Experience with balloon pumps preferred.
•    Associate degree in a related technical field or Advanced Certification License in a related field or 10 years of relevant clinical service experience.
•    Basic understanding of electrical and mechanical systems in medical devices

Specialized Skills / Other Requirements

•    Exceptional technical acumen.
•    Strong self-motivated, customer-focused attitude.
•    Strong verbal, and written communication skills.
•    Exceptional organizational and time management skills.
•    Ability to work within the constraints of a regulated industry.
•    Understanding of overall healthcare environment/landscape.
•    Strong computer skills, especially MS Excel, Word, and PPT.
•    Able to work on-call shifts to support customers. 

TRAVEL REQUIRED:  ~75% regional travel

Teleflex, Inc. is an affirmative action & equal opportunity employer. D/V/M/F. Applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status. If you require accommodation to apply for a position, please contact us at: 877-880-8588 or

Teleflex is the home of Arrow®, Deknatel®, Hudson RCI®, LMA®, Pilling®, Rüsch®, UroLift® and Weck® – trusted brands united by a common sense of purpose. Teleflex, the Teleflex logo, Arrow, Deknatel, Hudson RCI, LMA, Pilling, Rüsch, UroLift and Weck are trademarks or registered trademarks of Teleflex Incorporated or its affiliates, in the U.S. and/or other countries.