Qualitative Research Manager - Research & Insights

Date: Aug 12, 2022

Location: Remote (US), NC, US

Company: Teleflex

Expected Travel: Up to 25%

Requisition ID: 6773 


About Teleflex Incorporated

Teleflex is a global provider of clinically effective medical technologies designed to improve the health and quality of people’s lives. We apply purpose driven innovation – a relentless pursuit of identifying unmet clinical needs – to benefit patients and healthcare providers. Our portfolio is diverse, with solutions in the fields of vascular and interventional access, interventional cardiology, surgical, anesthesia, cardiac care, interventional urology, urology, emergency medicine and respiratory care. Teleflex employees worldwide are united in the understanding that what we do every day makes a difference. For more information, please visit teleflex.com.


Global Functions The Corporate division is the central operating unit of the company; setting strategy and policy and providing business development, finance, human resources, information technology, investor relations and legal support to the businesses. The global Company headquarters is located just outside of Philadelphia in Wayne, PA. Join a dynamic, growing team that offers healthcare providers an array of medical technology solutions that make a difference in patients’ lives.

Position Summary

You are part of a high-energy team, whose singular focus is to drive front end of innovation (FEI) across business units (BU) enabling future global growth for Teleflex. 

The Qualitative Research Manager will serve as the lead researcher of the corporate FEI team, with content input from BU project teams, helping to drive research projects through all stages of FEI. They will lead all aspects of qualitative research including study design and tool development including semi-structured interviews and focus group guides.  They will also develop clear analytic plans to help drive growth objectives, as well as support BU team development via a ‘learning by doing’ approach.

You will work across businesses, regions, and functions, as required, to make an impact based on company innovation priorities.

Principal Responsibilities

•    Effectively lead qualitative research projects encompassing all facets from start to finish: design, moderating, analysis, report writing and presenting.
•    Play a leadership role on a cross-functional team; collaborate with the teams to seamlessly integrate qualitative insights with quantitative findings.
•    Develop innovative, qualitative research approaches, activities, and methodologies that will result in high-quality, impactful study results – in collaboration with the Business Units and Innovation teams.
•    Act as a point of contact with Business Units, actively build personal working relationships and support the overall Business Unit relationships both pre and post projects.
•    Manage all phases of the qualitative research process, including study design, discussion guide development, field/recruiting oversight, and report generation.
•    Act as the lead moderator/interviewer in the gathering of insights (predominantly in the healthcare space) through host of methodologies (in-person & virtual) including focus groups, in-depth 1:1’s, ethnography and boards.
•    Design or assist with the design of research questionnaires, screeners, discussion guides and other key research instruments to address research objectives.
•    Manage the recruitment process for all projects.
•    Leads analysis of results and develops engaging, insightful, creative, and customized deliverables and presents strategic recommendations that address our business questions.
•    Manage multiple projects in various stages of development, demonstrating a clear ability to oversee tasks across multiple concurrent research studies. 
•    Oversee vendor relationships for tasks or processes that are outsourced. Ensuring that research is implemented in an appropriate and cost-effective manner and that data is turned into useful and actionable information.
•    Manage all quality control throughout the project lifecycle.
•    Stays abreast of industry trends, seeks out and brings new techniques and willing to apply them to projects as appropriate
•    Coordination of project activities to ensure business and compliance needs are satisfied.
•    Adhere to and ensure the adherence of Teleflex Code of Ethics, all Company policies, rules, procedures, and housekeeping standards.
•    Performs other duties as assigned by Management.

•    No immediate direct reports. May manage 1 or more employees in the future

Education / Experience Requirements

•    Bachelor's Degree (or higher) from an accredited university or college in a relevant major such as Medicine, Nursing, Design, Marketing, Journalism, Psychology, Sociology, etc.
•    Minimum of 5 years market research experience demonstrating strong familiarity with the executional elements of qualitative research techniques and methodologies - desk research and planning, screener development, recruitment management, analysis, report writing and presenting.
•    Minimum of 3 years’ experience moderating (virtual or in-person), both IDIs and groups (healthcare or pharma moderating experience a plus)
•    Demonstrated knowledge of multiple design research methods, inclusive of ethnography; remote research techniques, such as online qualitative research, customer journaling, and cultural probes; job mapping, Job to be Done methodology, customer journey mapping; design thinking ideation workshops; persona-based research; focus groups, co-creation sessions, are a must.
•    Be an excellent, experienced, and engaging interviewer. 
•    Previous project management experience; clear understanding of project set-up, recruiting, familiarity working with an expanded team i.e. agency, corporate, consultants, freelancers.
•    Adept at analysis and report-writing: True passion for understanding and explaining the WHY behind consumer drivers and attitudes
•    In-depth knowledge of qualitative data analysis software, such as NVivo, Atlas.ti, Provalis Research, MAXQDA etc. is a plus
•    Experience in coordinating and conducting global research for innovation programs is also a plus.
•    Ability to work in a fast-paced environment to meet deadlines with limited supervision
•    Skilled in Microsoft Office software environment

Specialized Skills / Other Requirements

•    Unquestionable ethics and integrity.
•    Excellent relationship-building and collaborative skills 
•    Self-starter, know how to approach the job, passionate about the industry. 
•    Strong business acumen and analytical skills. 
•    Strong critical thinking skills and an outstanding ability to analyze and interpret data to provide strategic and actionable recommendations to clients
•    A high level of creativity, curiosity and desire to innovate
•    Communicative; excellent communication skills, both verbal and written.
•    Experience working in a multi-functional, matrixed environment
•    A sense of urgency, ownership, and accountability.
•    Results-oriented, positive attitude focused on delivering timely, accurate and best-in-class execution.
•    Strong Emotional Intelligence, situational leadership, and ability to manage by influence.


Teleflex, Inc. is an affirmative action & equal opportunity employer. D/V/M/F. Applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status. If you require accommodation to apply for a position, please contact us at: 262-439-1894.

Teleflex is the home of Arrow®, Deknatel®, Hudson RCI®, LMA®, Pilling®, Rüsch®, UroLift® and Weck® – trusted brands united by a common sense of purpose. Teleflex, the Teleflex logo, Arrow, Deknatel, Hudson RCI, LMA, Pilling, Rüsch, UroLift and Weck are trademarks or registered trademarks of Teleflex Incorporated or its affiliates, in the U.S. and/or other countries.

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