Clinical Sales Specialist, MCS - Phoenix, AZ

Position Summary

The Clinical Sales Specialist is responsible for the promotion of the safe and effective use of Teleflex’s MCS products. The Clinical Sales Specialist role will be instrumental in driving sales revenues by providing sales execution, case coverage, installation training of IABC/IABP and ongoing product education to customers.  

Principal Responsibilities

•    Promote and sell Teleflex’s MCS products. 
•    Effectively communicate clinically differentiated product features/benefits and technology with approved selling tools. 
•    Conduct product demonstrations and in-services to physicians, nurses, perfusionists and other medical personnel to educate them on the safe and effective use of the product. 
•    Train customers on the proper use of Intra-Aortic Balloon Pump/Catheter products in accordance with each IFU and Operator’s Manual. 
•    Provide case coverage for physicians conducting product evaluations as they move to becoming consistent users and customers. 
•    Cover the 24 hour IABP support line.
•    Develop and implement a proactive sales plan with the Regional Sales Manager and team members, to achieve sales goals and increase and ensure overall excellence in customer experience. 
•    Work closely with the Regional Sales Manager, Sales Representatives, and Associate Sales Representatives in evaluating business conditions and sales trends. 
•    Work with Marketing, R&D, and the Clinical Medical Affairs team to provide field intelligence on competitive products, market activity, effective clinical support techniques, as well as input on customer preferences and product features. 
•    Demonstrate comprehensive product knowledge and the ability to utilize sales techniques in a clinical setting. 
•    Provide sales support for conferences and Society meetings and other marketing events. 
•    Work in the Interventional Cardiology, Cardiac Operating Rooms, or Critical Care areas on a day-to-day basis to drive evaluations, adoption, and use of products throughout assigned geographic area. 
•    Facilitate resolutions to customer questions or complaints and engage Clinical Medical Affairs when appropriate. 
•    Build robust relationships with medical staff. 
•    Complete necessary reports and administrative tasks as needed (i.e. expense reports, competitive updates, Sales force.com entries). 
•    Manage time and asset costs effectively. 
•    Report all off-label inquiries to Clinical.Affairs@Teleflex.com per current protocols. 
•    Adhere to and ensure compliance with Teleflex’s Code of Conduct, and all company policies, rules, procedures, and standards. 

Education / Experience Requirements

•    Bachelor’s degree preferred. Associate’s Degree and a minimum of 3 years of Cardiac experience may be accepted in lieu of Bachelor’s degree. 
•    Experience with MCS strongly preferred. 
•    Experience in Cardiac Care strongly preferred. 
•    Previous industry sales experience preferred. 
•    Previous industry clinical experience strongly preferred. 

Specialized Skills / Other Requirements

•    Excellent customer service and presentation skills. Demonstrated ability to effectively interact with others through verbal and written communications. 
•    Ability to handle difficult conversations and situations. 
•    Self-directed and able to work independently. 
•    Ability to function in a fast paced, high growth environment and handle multiple projects concurrently. 
•    Strong problem solving and analytical skills. 
•    Excellent organizational skills. 
•    Proficiency with computer technology and Microsoft Office tools, as well as Customer Relationship Management (CRM) software and platforms. 
•    Ability and willingness to travel up to 75% of time, domestically and/or internationally. 
•    Possession of a valid driver’s license with satisfactory driving record and properly insured motor vehicle. 
•    Ability to carry detail bag weighing up to 20 lbs. and lift equipment weighing up to 30 lbs. 
•    Ability to stand and/or walk in numerous hospitals or at meetings for 6 – 10 hours per day, up to five (5) days per week. 
•    Must be able to establish and maintain vendor credentials (via RepTrax, Vendormate, etc.) to have the ability to enter and work, as required, in hospitals and other medical facilities, as an essential function of the job. 
•    Depending on customer/site requirements, vendor credentials may require the employee to obtain the COVID-19 vaccination 

TRAVEL REQUIRED: 90 %

The pay range for this position at commencement of employment is expected to be between $115,000- $155,000 (inclusive of commissions) however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.  Commissions will also vary depending on individual performance.  The total compensation package for this position will also include benefits such as medical, prescription drug, dental and vision insurance, flexible spending accounts, participation in 401(k) savings plan, and various paid time off benefits, such as PTO, short- and long-term disability and parental leave, dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at-will position,” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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