Operations Manager

Position Summary

Leads functional distribution center operations within the North American Distribution Center by owning daily execution, leadership development, process discipline, and performance improvement across assigned operational areas. This role is accountable for safety, quality, service, inventory accuracy, productivity, labor performance, compliance, and team effectiveness.
At Teleflex, we are committed to Doing Distribution Differently — building an operation where disciplined execution, high standards, continuous improvement, and a strong team culture work together. This is not a status quo operations role. The Operations Manager is expected to strengthen the system, raise the standard, develop the leaders who run the floor, and create an environment where people are engaged, standards are clear, problems are addressed early, and the work is done with urgency, ownership, and pride.
The right leader for this role will not be satisfied with simply maintaining today’s routines or reporting yesterday’s results. This leader must help move the operation forward by improving processes, building capability, reinforcing standards, and creating a workplace where high performance, meaningful work, and team engagement can coexist.
The Operations Manager executes and sustains the Daily Operating System, ensures consistent execution across shifts, and drives improvement through floor presence, data-driven decision-making, clear accountability, and cross-functional partnership. This leader must balance care for people with candid accountability, maintain calm command during operational disruption, and build a team that becomes stronger because of their leadership.

Principal Responsibilities

1. Operational Execution & Daily Operating System 
2. Leadership, Accountability & People Development

3. Process Discipline, Quality & Compliance
4. Continuous Improvement & Operational Maturity
5. Escalation, Communication & Cross-Functional Ownership

LEADERSHIP EXPECTATIONS
The Operations Manager is expected to strengthen both operational performance and leadership culture by:
• Leading from the floor with visible ownership, urgency, and command of the operation.
• Holding high standards without creating fear, confusion, or dependence.
• Developing supervisors and team leads into stronger leaders who can think, act, and solve problems with increasing independence.
• Balancing care for people with clear expectations and candid accountability.
• Using data, process knowledge, and direct observation to understand reality before making decisions.
• Communicating clearly, closing loops, and reinforcing disciplined follow-through across shifts and functions.
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KEY ACCOUNTABILITIES
• Safety performance and compliance
• Quality performance and error reduction
• On-time service execution
• Inventory accuracy and transaction integrity
• Labor productivity, schedule attainment, and staffing alignment
• Process adherence and operational discipline
• Supervisor and team lead development
• KPI attainment, visual management, and accountability reporting

• Escalation management and issue resolution
• Associate engagement and team effectiveness
• Cross-shift consistency and operational stability
• Continuous improvement and readiness for growth 

Education / Experience Requirements

• Bachelor’s degree in Business, Logistics, Supply Chain, Operations, or related field required; equivalent progressive operational leadership experience may be considered.
• Minimum 5–7 years of progressive experience in distribution, logistics, manufacturing, supply chain, or a comparable operational environment required.
• Minimum 3 years of people leadership experience in a fast-paced operational environment required.
• Experience leading supervisors, team leads, or multi-layer operational teams preferred.
• Experience leading multi-shift warehouse or distribution operations preferred.
• Experience in a WMS-driven distribution environment required; experience with labor management systems preferred.
• Demonstrated experience using KPIs, visual management, operational reviews, and corrective action processes to improve performance required.
• Demonstrated ability to coach leaders, hold teams accountable, resolve operational issues, and sustain process discipline required.
• Experience leading continuous improvement, startup, transformation, systems implementation, or operational stabilization efforts preferred.
• Medical device, regulated industry, FDA/GMP, ISO, or similarly controlled environment experience preferred.
• Strong communication, leadership judgment, analytical thinking, organizational discipline, and problem-solving skills required.

Specialized Skills / Other Requirements

• Strong operational leadership capability with the ability to manage daily execution while improving the systems, standards, and leadership routines that produce results.
• Ability to lead through supervisors and team leads, not simply around them.
• Strong understanding of distribution center operations, labor planning, productivity management, inventory control, quality expectations, service execution, and process discipline.
• Ability to interpret operational metrics, identify performance gaps, determine root causes, and drive timely corrective action.
• Strong floor presence with the ability to observe work, ask effective questions, validate process adherence, and identify operational drift.
• Ability to communicate clearly across all levels of the organization, including associates, supervisors, peers, cross-functional partners, and senior leadership.
• Strong judgment and prioritization skills in a fast-paced, regulated, customer-focused environment.
• Ability to coach, develop, and hold leaders accountable in a manner that builds capability, trust, and ownership.
• Ability to partner cross-functionally and influence outcomes without relying solely on positional authority.
• Continuous improvement mindset with the ability to convert recurring problems into sustainable process improvements.
• High standards for safety, quality, compliance, housekeeping, professional conduct, and leadership behavior.
• Personal ownership, humility, urgency, resilience, and commitment to team success.

TRAVEL REQUIRED:  <10%