Sales Training Manager

Position Summary

The Sales Training Manager based in Morrisville, NC, for the Interventional Urology Business Unit (IUBU), is responsible for coordinating and implementing the BU Sales Training strategy to include appropriate content to meet the business goals and to enhance the overall business unit’s effectiveness. As an integral part of the IUBU, this individual will work in partnership with the commercial team to ensure optimal field communication and skill development for all sales team members of the BU, with added reach and partnership with leadership to support the creation and delivery of other programs that surface beyond sales.  Those may involve partnerships with teammates from organizational development and human resources.

Candidates based on the East Coast may apply.

Principal Responsibilities

•    Assist in the development, coordination, and implementation of training and development strategies to meet the goals of the Interventional Urology business unit. Align the BU’s training initiatives with business strategies.
•    Deliver strategic sales training programs that ensure skill mastery for sales representatives to meet selling, product, and clinical competencies.
•    Assist in the development and delivery of sales and product core training curriculum for all commercial functions, including sales representatives, Field Sales Trainers (FSTs), Regional Sales Managers (RSMs), and Directors of Sales (DOS), including audio-visual materials, e-learning tools, and hand-outs.
•    Coordinate and facilitate training programs, focusing on coaching, sales position competency, sales methodology, product competency, and commercial management.
•    Assist in coordination and management of the FSTs and Clinical Affairs Managers (CAMs) as it pertains to their support of the commercial teams' training efforts to include new hire training.
•    Assist commercial team members in developing new product launch training programs, go-to-market strategies, continuing sales training curricula, and marketing materials used by sales reps. Develop and present or facilitate advanced product and management training, building upon individual current knowledge and experience.
•    Assist in developing KPI metrics to assess and drive improvement for all training programs and administering assessments to evaluate student knowledge and performance.
•    Research and review medical articles and studies, general sales training materials, and market information to evaluate suitability and update training programs. Stay current with medical procedures and trends to implement the latest market and clinical trends into the training and development programs.
•    Collaborate with MarCom to ensure messaging and training materials are approved.
•    Assist with the overall management and coordination of in-house new-hire training, including but not limited to pre-work, LMS system, testing, development of workbooks, playbooks, summary guides, and printing.
•    Support of all key BU commercial meetings and events.
•    Adhere to and ensure the compliance of Teleflex’s Code of Ethics, all Company policies, rules, procedures, and housekeeping standards.

Education / Experience Requirements

•    A bachelor’s degree with significant coursework and direct experience in sales training is required. Former experience in a health-related or medical device training role would be a significant plus, as would be other training and/or facilitation work in organizational development, human resources, instructional design, adult education, or a related field.
•    Minimum of 5 years of progressive business experience, preferably including talent development efforts with tracked metrics, technical operations/training, and medical device/services. 
•    Demonstrated knowledge of the principles and techniques of adult education and accelerated learning concepts for curriculum and training design.
•    LMS (Learning Management System) knowledge and management.
•    Service training design and delivery experience, including multi-channel delivery and tools (e.g., Onsite classroom, virtual, field-based, gamification).
•    Strong public speaking, written communication, and organization/project management skills are required.
•    Self-directed, able to work independently and ability to manage multiple projects concurrently & function in a fast-paced, high-growth environment. 
•    Proficiency with computer technology and Microsoft Office suite (Word, Excel, PowerPoint), including iPhone and iPad platforms.

Specialized Skills / Other Requirements

•    Ability to manage difficult conversations/situations along with excellent communication, customer service, and presentation/facilitation skills. 
•    Ability to provide ongoing coaching and feedback to high-performing individual sales representatives to improve their selling skills, address performance issues, and develop their career growth.
•    Strong clinical acumen with a history of utilizing basic anatomy and physiology as a major part of delivering educational programs.
•    Skilled in influencing and driving change within cross-functional teams without formal authority.
•    Interact with others through effective, verbal, and written communication. Strong verbal communication and presentation skills of clinical knowledge for prehospital care providers.