Sales Training Manager

Position Summary

The Training Manager for the Anesthesia Business Unit is responsible for coordinating and implementing the BU Sales Training strategy to include appropriate content to meet the business goals and to enhance overall business unit’s effectiveness.  As an integral part of the Anesthesia BU, this individual will work in partnership with the BU’s commercial team to ensure optimal field communication and skill development for all sales team members of the BU, with added reach and partnership with leadership to support creation and delivery of other programs that surface beyond sales.  Those may involve partnership with teammates from organizational development and human resources. Candidate must live in or relocate to the Raleigh/Durham area.

Principal Responsibilities

•    Assist in the development, coordination and implementation of training and development strategies to meet the goals of the Anesthesia business unit.  Align BU’s training initiatives with business strategies.  Primary focus is delivery of a strategic sales training program that ensures skill mastery for sales representatives to meet selling, product and clinical competencies.
•    Coordinate and facilitate training programs with focus on coaching, sales position competency, sales methodology, product competency and commercial management.
•    Assist in development and delivery of sales and product training curriculum for all commercial functions to include sales representatives, Field Sales Trainers (FSTs), Regional Sales Managers (RSMs) and Sales Directors (DOS), including audio-visual materials, e-learning tools, and hand-outs.
•    Assist in coordination and management of the FSTs and Clinical Education Managers as it pertains to their support of the commercial teams training efforts to include new hire training.
•    Assist in the development of KPI metrics to assess and drive improvement for all training programs in addition to administration of assessments to evaluate student knowledge and performance.
•    Assist commercial teams members in the development of new product launch training programs, go to market strategy, continuing sales training curriculum and marketing materials used by sales reps.  Develop and present or facilitate advanced product and management training building upon individual current knowledge and experience.
•    Research and review medical articles and studies, general sales training materials and market information to evaluate suitability and update training programs.  Stay current with medical procedures and trends to implement the latest market and clinical trends into the training and development programs.
•    Collaborate with MarCom to ensure messaging and training materials are approved.
•    Assist with the overall management and logistics of in-house new-hire training including but not limited to; pre-work, LMS system, testing, development of workbooks, playbooks, summary guides and printing.
•    Support of all key BU commercial meetings and eventsAdhere to and ensure the compliance of Teleflex’s Code of Ethics, all Company policies, rules, procedures, and housekeeping standards

Education / Experience Requirements

•    A bachelor’s degree with significant coursework and hands-on experience in sales training is required.  Former experience in a health-related or medical device training role would be a significant plus, as would be other training and/or facilitation work in organizational development, human resources, instructional design, adult education, or a related field.
•    Minimum of 5 years of progressive business experience, preferably including talent development efforts with tracked metrics, technical operations/training, medical device/services. 
•    Demonstrated knowledge of the principles and techniques of adult education and accelerated learning concepts for curriculum and training design.
•    LMS (Learning Management System) knowledge and management
•    Service training design and delivery experience, including multi-channel delivery and tools (e.g., Onsite classroom, virtual, field based, gamification)
•    Strong public speaking, written communication skills, and organization/project management skills required.
•    Self-directed, able to work independently and ability to handle multiple projects concurrently & function in a fast paced, high growth environment. 
•    Proficiency with computer technology and Microsoft Office suite (Word, Excel, PowerPoint), including IPhone and IPad platforms.

Specialized Skills / Other Requirements

•    Ability to handle difficult conversations/situations along with excellent communication, customer service, and presentation / facilitation skills 
•    Strong clinical accumen  with a history of utilizing basic A&P as a major part of delivering educational programs.
•    Skilled in influencing and driving change within cross-functional teams without formal authority
•    Interact with others through effective, verbal and written communication. Strong verbal communication and presentation skills of clinical knowledge for prehospital care providers  

TRAVEL REQUIRED: 40 %

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