SAP IT OTC Manager

Date: Feb 27, 2023

Location: Morrisville, NC, US

Company: Teleflex

Expected Travel: Up to 25%

Requisition ID: 7865 


About Teleflex Incorporated

Teleflex is a global provider of clinically effective medical technologies designed to improve the health and quality of people’s lives. We apply purpose driven innovation – a relentless pursuit of identifying unmet clinical needs – to benefit patients and healthcare providers. Our portfolio is diverse, with solutions in the fields of vascular and interventional access, interventional cardiology, surgical, anesthesia, cardiac care, interventional urology, urology, emergency medicine and respiratory care. Teleflex employees worldwide are united in the understanding that what we do every day makes a difference. For more information, please visit


Global Functions The Corporate division is the central operating unit of the company; setting strategy and policy and providing business development, finance, human resources, information technology, investor relations and legal support to the businesses. The global Company headquarters is located just outside of Philadelphia in Wayne, PA. Join a dynamic, growing team that offers healthcare providers an array of medical technology solutions that make a difference in patients’ lives.

Position Summary

Teleflex is recruiting for an SAP OTC Manager, which would be located in Morrisville, NC US. The SAP IT OTC Manager would be responsible for providing management & technical leadership for the SAP OTC team supporting ECC, CRM & related systems; and ensuring that products and solutions are developed and supported in accordance with the company’s business plans & objectives. The incumbent will manage a global team of functional SAP resources and work closely with business and IT teams to analyze business priorities and needs.

Principal Responsibilities

•    Manage the Global Order to Cash SAP team of up to 5-7 team members, focused on Pre and Post sales processes, including Pricing, Contracts, Vistex, Returns, Service Mgmt, and CRM
•    Provide expertise in the analysis, design, implementation, and support of OTC Applications and processes
•    Develop and manage the performance of a global team with the objective of building a world-class IT organization through identifying, coaching/mentoring, retaining and attracting top IT talent.
•    Manage resource assignments and priorities; working with other functional managers to coordinate assignments to projects and other deliverables.
•    Manage the development/configuration and maintenance of application systems by conducting meetings with users to determine their system requirements.
•    Guiding team in solution design on Pricing including Vistex, Service Management including FSM, and other Before and After Market processes like CRM, ARM (Advanced Returns) etc.
•    Support the initiation process for new project requests including analysis of possible solutions, scope definition, resource, cost and schedule planning.
•    Help manage day-to-day support including ticket assignment, prioritization, issue resolution and process enhancements
•    Manage global template for applications to ensure SAP system remains stable and supportable.
•    Ensure policies, procedures, and guidelines are adhered to by team members.
•    Conduct functional and/or technical reviews and walks-through of IT design documentation with the functional and development team members.
•    Act as expert support on business processes in respective area of responsibility.
•    Ensure the release of system changes according to the Teleflex validation procedures.
•    Deliver consistently high-quality service and solutions that meet business requirements and ensure goals are accomplished in line with business objectives.
•    Track, monitor, review, and report project progress where appropriate.
•    Share ideas, information, knowledge, and data proactively to accomplish collaboration for the success of the team, project, or task
•    Work with Senior Business and IT Leadership to determine priorities

Education / Experience Requirements

•    Bachelor’s degree in technical field such as Computer Science or Information Systems. A combination of education and experience with SAP ECC may be considered in lieu of a degree.
•    10+ years experience working in an SAP IT project / support environment.
•    2+ years leading / managing professional level employees.
•    Experience in SAP processes for Order to Cash: Pricing, Vistex, Service Mgmt, Returns, Billing, CRM, ARM, FSM
•    Experience in OTC Master Data, Order Management, Delivery Processing, Logistics/Distribution, Sales Reporting, Customer EDI, 3PL would be preferred
•    Experience in a FDA regulated environment preferred.

Specialized Skills / Other Requirements

•    Participation in each phase of an SAP implementation or rollout including Resource Planning, Design, Implementation, Testing, Cutover, and Go-Live support.
•    Analytical Thinking, Problem-Solving and Leadership qualities would be highly rated
•    Excellent communication (oral and written) and presentation skills.
•    Demonstrated ability to make recommendations and take actions based on understanding and judgment of all factors involved and based on independent interpretation and application of various disciplines involved
•    Demonstrated ability to manage multiple concurrent tasks and responsibilities while dealing with changing priorities.
•    Ability to work in a virtual and matrix environment 
•    Familiarity with Solution Manager preferred





Teleflex, Inc. is an affirmative action & equal opportunity employer. D/V/M/F. Applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status. If you require accommodation to apply for a position, please contact us at: 262-439-1894.

Teleflex is the home of Arrow®, Deknatel®, Hudson RCI®, LMA®, Pilling®, Rüsch®, UroLift® and Weck® – trusted brands united by a common sense of purpose. Teleflex, the Teleflex logo, Arrow, Deknatel, Hudson RCI, LMA, Pilling, Rüsch, UroLift and Weck are trademarks or registered trademarks of Teleflex Incorporated or its affiliates, in the U.S. and/or other countries.

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