Marketing & Sales Coordinator, Surgical, Morrisville, NC

Position Summary

The Commercial Coordinator provides operational and customer-focused support to Sales, Marketing, and related commercial teams. This role helps coordinate activities, maintain accurate information and documentation, support customers, and internal stakeholders, and facilitate efficient execution of business priorities. The successful candidate is organized, responsive, detail-oriented, and able to learn business systems and processes while working effectively in a collaborative environment.

Principal Responsibilities

• Provide operational support for Sales, Marketing, and related commercial activities.
• Coordinate meetings, events, trade shows, product demonstrations, shipments, materials, and other logistical needs as assigned.
• Maintain appropriate product, demonstration, promotional, and other business-related inventory; coordinate distribution, returns, and tracking as needed.
• Partner with internal teams to support customer orders, deliveries, product requests, returns, credits, and other customer-service needs.
• Monitor open requests and issues, communicate status, and coordinate with appropriate stakeholders to support timely resolution.
• Support onboarding and ongoing needs of commercial team members, including coordination and tracking of materials, equipment, documentation, and training-related activities.
• Maintain accurate records, reports, tracking tools, and documentation in accordance with company policies and procedures.
• Support the development, documentation, and continuous improvement of business processes and workflows.
• Coordinate activities and documentation associated with customers, healthcare professionals, demonstrations, events, and other commercial engagements, as applicable.
• Assist with compliance-related documentation and tracking in accordance with applicable company policies and procedures.
• Create reports and provide information requested by management.
• Take on additional projects and responsibilities that support team and business objectives

Education / Experience Requirements

• Associate degree, bachelor's degree, or equivalent combination of education and relevant experience preferred.
• Relevant experience in sales support, marketing support, customer service, administration, operations, healthcare, medical devices, or another professional business environment preferred.
• Experience working in a professional office or cross-functional team environment.
• Experience with business systems, CRM/ERP platforms, Microsoft Office, or similar applications; ability and willingness to learn new systems and technologies.

Specialized Skills / Other Requirements

• Customer-focused and service-oriented with a professional, responsive approach.
• Strong written and verbal communication skills.
• Highly organized, detail-oriented, and able to manage multiple priorities.
• Demonstrated initiative, sound judgment, and a willingness to learn.
• Resourceful and persistent in identifying issues and helping drive them to resolution.
• Able to work with a sense of urgency while maintaining accuracy and quality.
• Comfortable working independently while contributing effectively to a collaborative team environment.
• Open to direction, coaching, and changing business priorities.
• Committed to ethical, professional, and trustworthy conduct.

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