End Point Engineer

Position Summary

The End Point Engineer position is responsible for the design and delivery of the employee computing experience. This position implements cost effective solutions that maximize employee productivity and reduce risks associated with the computing environment. 

The End Point Engineer is actively engaged in process definition, developing best practices, growing service capacity, and improving quality while adhering to all company policies and procedures.
 

Principal Responsibilities

• Design, implementation, and governance of solutions for end point technologies including device hardware, operating systems, firmware, and software
• Provide support for escalated issues from downstream support teams
• Managing and reporting system compliance for inventory, configurations, patching and infrastructure across the organization with tools such as End Point Configuration Manager, Intune, and Active Directory, according to established guidelines, standards and customer needs
• Continuously assess, and correct system designs and platforms to satisfy compliance, business requirements, employee experience and security policies.
• Automating repetitive and complex manual tasks
• Perform scheduled maintenance, updates, and deployments with accuracy and within defined time periods
• Develop, publish, and maintain system documentation
• Present proposed solutions to business stakeholders and IT leadership
• Travel to remote sites to assess solution efficacy and adoption
• Perform other related duties as assigned
   

Education / Experience Requirements

• Bachelor’s Degree (B.A.) from four-year college or university, or equivalent combination of education and experience 
• 5+ years of experience in Windows desktop management and deployment in a centrally managed, multi-site environment
   

Specialized Skills / Other Requirements

• Must possess excellent interpersonal skills and a professional demeanor to interact successfully in a team environment and directly with employees at all levels of the organization.
• Strong analytical and problem-solving skills.
• Must possess strong interpersonal and oral communication skills, attention to detail and ability to effectively prioritize and execute tasks.
• Communication and presentation of material using Microsoft Office productivity and collaboration platforms.  
• General understanding of enterprise computing environments including branch office networks, cloud computing, and data centers.
• Advanced knowledge of end point technologies including:
  • Microsoft Active Directory
  • Microsoft and Apple operating systems
  • Microsoft Office 365 productivity suites
  • Microsoft Azure services including Active Directory, Defender, etc.
  • Configuration management with Microsoft ECM, Intune, and/or comparable platforms for PC and mobile devices
  • Application delivery and installation platforms
• Knowledge of ITIL Service Support and Delivery best practices
• Ability to translate user specifications into customer solutions. 
• Quick learner and self-starter, can do attitude
   

TRAVEL REQUIRED: 20 %.

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