Credit to Cash Analyst

Position Summary

We are searching for a Credit to Cash Analyst to make an immediate impact on the team! The successful candidate will be provided with an accounts receivable portfolio(s) to effectively manage in alignment with the Teleflex Global Credit to Cash policy. Critical to the role are excellent customer service skills and a continuous improvement mindset. The Credit to Cash Analyst is responsible for managing the day-to-day collection to deliver consistent, improved results over time, following and understanding the C2C processes. The ability to work as part of a team is necessary for this position, as the analyst will work closely with process owners to ensure process improvement is ongoing and excellent customer service is provided.  This role will also have a reporting component related to DSO and metrics tracking, customer payment patterns, and credit risk related reports. 

The candidate should have a continuous improvement mindset and demonstrate this with a focus on results, be able to work independently and have an accountable work ethic. This role includes brainstorming process-related improvement ideas with all OTC (order to cash) partners and management to deliver the best service possible to our customers. The Credit to Cash Analyst has shown the ability to build rapport and solid relationships with internal and external partners.

Principal Responsibilities

• The Ability to work independently and problem solve customer credit risk, collection, and billing issues as they arise and work through a solution with peers and process owners. 
• Report portfolio status on demand and effectively utilize systems available to create those reports. 
• Understand the concept of Credit risk and the ability to apply it to day-to-day work to reduce risk to Teleflex.
• Look for process deviations and weaknesses and communicate ideas to improve the process and the customer experience.
• Work in collaboration with peers, customers, and process owners for a win-win outcome.
• Reduce write-offs to bad debt and third-party collections by proactively collecting on accounts receivable. 
• Understand internal audit controls and partner with the manager to ensure compliance.
• Evaluate process and ensure compliance with policy.
• Demonstrate the ability to be self-aware and build trust in all relationships.
• Communicate the status of tasks with direct manager and provide other departmental support as requested.
   

Education / Experience Requirements

• Bachelor’s Degree preferred, in Finance, Accounting, or a related field.
• 2+ years of Credit and Collections or customer service experience preferred. 
• Knowledge of and ability to apply accounting principles and procedures.
• SAP Proficiency Preferred. ERP and CRM software experience are a strong plus.
• Excel- advanced.
• SAP, ERP, and CRM software experience preferred.
   

Specialized Skills / Other Requirements

• Excellent written and verbal communication skills.
• Team mindset and solutions focused.
• Demonstrated sense of urgency with the ability to work both collaboratively and independently to meet and exceed department goals.
• Excellent planning, communication, and organization skills with strong attention to detail.
• Ability to work collaboratively with partners.
• Proven ability to learn new systems and processes.
• Takes initiative to investigate and problem-solve to provide effective solutions.
• Proficient in Microsoft office applications, specifically Word and Excel.
• Ability to perform tasks with minimum supervision.
   

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