Complaint Laboratory Technician 2

Date: May 8, 2023

Location: Morrisville, NC, US

Company: Teleflex

Expected Travel: None

Requisition ID: 8269 


About Teleflex Incorporated

Teleflex is a global provider of clinically effective medical technologies designed to improve the health and quality of people’s lives. We apply purpose driven innovation – a relentless pursuit of identifying unmet clinical needs – to benefit patients and healthcare providers. Our portfolio is diverse, with solutions in the fields of vascular and interventional access, interventional cardiology, surgical, anesthesia, cardiac care, interventional urology, urology, emergency medicine and respiratory care. Teleflex employees worldwide are united in the understanding that what we do every day makes a difference. For more information, please visit


Global Functions The Corporate division is the central operating unit of the company; setting strategy and policy and providing business development, finance, human resources, information technology, investor relations and legal support to the businesses. The global Company headquarters is located just outside of Philadelphia in Wayne, PA. Join a dynamic, growing team that offers healthcare providers an array of medical technology solutions that make a difference in patients’ lives.

Position Summary

This position reports to the Morrisville Product Quality Assurance (PQA) Team supporting the PQA Complaint Intake and Reporting Team as well as applicable manufacturing sites with all matters related to complaint sample returns; works closely with manufacturing sites in the shipment of complaint samples required for investigation; decontaminates samples using a variety of methods following standard departmental procedures.

Principal Responsibilities

•    Responds efficiently and professionally to requests from engineers, investigators, and affiliates requesting the status of samples
•    Works closely with  PQA Complaint Intake and Reporting Team concerning incoming complaints to resolve incoming issues and expedite investigations
•    Works with a high degree of accuracy in recording data for received and shipped complaints in the SAP system
•    Decontaminates complaint samples using standard methods defined for department (e.g. bleach solution, autoclave, or decontamination wipes) 
•    Identifies, collects, and records discrepancies with returned samples and notifies all internal and external customers (e.g., customs and UPS) involved
•    Completes special projects as assigned by PQA Management 
•    Establishes yearly objectives that support Business Unit and Corporate Objectives for Teleflex 
•    Develops recommendations to improve work methods, product quality, and the overall efficiency of the team
•    Supports multiple business units including but not limited to: Vascular, Anesthesia, Surgical, Specialty, and OEM
•    Utilizes ERP/business systems to perform necessary job duties
•    Reports quality issues that affect customers to Manager

Education / Experience Requirements

    Minimum of High School diploma required

•    Minimum of 1-2 years experience working in an FDA-regulated industry (preferably Medical Devices) 

Specialized Skills / Other Requirements

•    Basic computer skills and familiarity with Microsoft Outlook, Word and Excel
•    Familiarity with MRP systems (e.g. SAP) a plus



Teleflex, Inc. is an affirmative action & equal opportunity employer. D/V/M/F. Applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status. If you require accommodation to apply for a position, please contact us at: 262-439-1894.

Teleflex is the home of Arrow®, Deknatel®, Hudson RCI®, LMA®, Pilling®, Rüsch®, UroLift® and Weck® – trusted brands united by a common sense of purpose. Teleflex, the Teleflex logo, Arrow, Deknatel, Hudson RCI, LMA, Pilling, Rüsch, UroLift and Weck are trademarks or registered trademarks of Teleflex Incorporated or its affiliates, in the U.S. and/or other countries.

© 2021 Teleflex Incorporated. All rights reserved.