Clinical Program Associate

Position Summary

The Program Support Associate has a primary responsibility to support the health care management system, provider workflow, metric management and activity request and completion process. This role ensures accuracy of event entry and timely data reporting and monitoring of clinical and medical affairs activities which allows accurate and transparent reporting dashboards across the Business units. 

Principal Responsibilities

•    CMA Dashboard entry, audit and reporting
•    Oversee quality assurance for metric reporting across all BUs 
•    Manage HCP contracting and renewal in collaboration with BU lead 
•    Adhere to and ensure a standardized FMV tiering process 
•    Enter activities into the HCP management system
•    Ensure accuracy and compliance of required documents for HCP activities 
•    Complete other duties and tasks assigned
•    Collaberate on cross function projects as assigned 
•    Contribute to our culture of being collaborative, respectful, transparent, ethical, efficient, high-achieving, and fun!

Education / Experience Requirements

•    Associate’s degree in communications, English, Public Health, Life Sciences, or a related field required.

Specialized Skills / Other Requirements

•    Proficient in Microsoft Suite including Word, Excel, and PowerPoint
•    Strong verbal and written communication skills; ability to communicate clearly and effectively at all levels of the organization.
•    Detail-oriented with strong organizational, Analytical and problem-solving skills.
•    Strong work ethic, energetic, flexible and self-motivated with the ability to operate independently and collaboratively.
•    Ability to multitask and meet deadlines.
•    Ability to work in a fast-paced, changing environment.
•    Ability to quickly resolve challenges.

CULTURE:
•    Customer Experience – Representing Teleflex in a customer facing position is a tremendous responsibility and opportunity. All CMA colleagues are expected to perform with the highest levels of professionalism, service, and ethics in order to strengthen the Teleflex brand and relationship with our customers. 
•    Continuous Improvement - Demonstrates initiative and critical thinking to identify and prioritize process and performance gaps. Develops solutions to deliver improving results. Exemplifies continuous improvement of thought processes and focus. 

•    Culture and Values – Exemplifies Teleflex values and ensures a fair, open, and productive climate that is engaging, ethical, and legally compliant. Strives to work effectively across boundaries in a complex matrix environment. Lead and participate in the process of promotional and other materials, working 
internally and cross-functionally to ensure materials are processed completely, based on accurate interpretation of clinical practice and data.

TRAVEL REQUIRED: 10% 

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