Chargebacks and Sales Tracings Coordinator

Date: Jan 31, 2024

Location: Morrisville, NC, US

Company: Teleflex

Expected Travel: None

Requisition ID: 9739

 

About Teleflex Incorporated

Teleflex is a global provider of clinically effective medical technologies designed to improve the health and quality of people’s lives. We apply purpose driven innovation – a relentless pursuit of identifying unmet clinical needs – to benefit patients and healthcare providers. Our portfolio is diverse, with solutions in the fields of vascular and interventional access, interventional cardiology, surgical, anesthesia, cardiac care, interventional urology, urology, emergency medicine and respiratory care. Teleflex employees worldwide are united in the understanding that what we do every day makes a difference. For more information, please visit teleflex.com.

 

Global Operations - Global Operations is a complex and diverse organization within the company which is responsible for product fulfilment to all our customers from end to end. We pride ourselves on being totally Customer Centric in our unrelenting focus on Improving Quality, Service and Value as perceived by our customers. Our employees are dedicated to the Global Operations Enterprise Excellence journey. Join a dynamic, growing team that offers healthcare providers an array of medical technology solutions that make a difference in patients’ lives.

Position Summary

Under general supervision, reconciles chargeback reductions against complex Teleflex Medical contracts using SAP/Vistex system to determine appropriateness and correctness of chargeback deductions/requests from Teleflex Medical authorized distributors, Independent Dealer Networks (IDNs) and Group Purchasing Organizations (GPOs). 

Principal Responsibilities

•    Evaluate, examine and/or resolve chargeback discrepancies due to missing contract data, incorrect contract/acquisition pricing, incorrect unit of measure conversions, facility membership eligibility and declarations, and distributor eligibility. 
•    Generate credit memos for approved chargebacks for Accounts Receivable application to customer debit deductions, in effort to clear the customer account balance. Provide customer monthly reconciliation reports in various formats. Answer customer questions about discrepancies between the expected deduction and approved chargeback amounts. Process any resubmittals of disputed discrepancies.
•    Methodically evaluate each customer/situation based on the unique IDN, GPO, or Individual Special Pricing Agreement procedure as numerous contract exceptions and special circumstances necessitate extreme attention to detail. 
•    Work closely with key departments such as Contracts, Customer Service, Corporate Sales, and Accounts Receivable/Deduction Management to adequately verify and determine chargeback credit due to the customer. Once an investigation is closed and resolution is appropriately determined, information and documentation should be provided to ensure AR/DM can accurately reconcile account and collect all remaining balances in full.
•    Communicate with Distributors needing research due to problems with submission errors, pricing discrepancies, and over-deductions and obtain all necessary documentation. A timely resolution must be closely monitored and adhered to as many Distributors have significant chargeback activity that may delay the collection process.   
•    Ensure accurate and timely chargeback and sales tracing processing, necessary for GPO compliance and accurate sales commissions and rankings. 
•    Enhance growth and development through participation in education programs, current literature, training meetings and workshops.
•    Demonstrate professional responsibilities by cooperating with other personnel to achieve department objectives and maintain good employee relations, interdepartmental objectives, and departmental goals and objectives.

Education / Experience Requirements

•    High school diploma required. Additional college credits or business-related training highly desirable. 
•    Minimum 1-year experience in customer service, accounting, or related field. 
•    Experience in a manufacturing medical device environment preferable. 
 

Specialized Skills / Other Requirements

•    Understanding of basic principles and practices of general accounting.
•    Understanding of the methods of developing system reports for various types of chargeback and sales tracing records.
•    Exposure to data processing systems and their application to accounting administration.
•    Ability to interpret accounting data and customer information, draw sound conclusions, and recommend/execute effective courses of action.   
•    Proven ability to prepare clear and concise reports.
•    Ability to quickly learn and understand manufacturing, pricing, and distribution model.
•    Effective communication within the department and with a wide range of outside parties including the sales force and distributors. Deal tactfully in controversial situations. 
•    History of dealing tactfully and persuasively with others in controversial situations.
•    Ability to understand and explain policies and procedures on a variety of issues relating to the operations of a chargeback department.
 

Teleflex, Inc. is an affirmative action & equal opportunity employer. D/V/M/F. Applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status. If you require accommodation to apply for a position, please contact us at: 877-880-8588 or Talent@Teleflex.com.

Teleflex is the home of Arrow®, Deknatel®, Hudson RCI®, LMA®, Pilling®, Rüsch®, UroLift® and Weck® – trusted brands united by a common sense of purpose. Teleflex, the Teleflex logo, Arrow, Deknatel, Hudson RCI, LMA, Pilling, Rüsch, UroLift and Weck are trademarks or registered trademarks of Teleflex Incorporated or its affiliates, in the U.S. and/or other countries.