Chargebacks and Sales Tracings Coordinator

Position Summary

Under general supervision, reconciles chargeback reductions against complex Teleflex Medical contracts using SAP/Vistex system to determine appropriateness and correctness of chargeback deductions/requests from Teleflex Medical authorized distributors, Independent Dealer Networks (IDNs) and Group Purchasing Organizations (GPOs).

Principal Responsibilities

•    Evaluate, examine, and/or resolve chargeback discrepancies due to missing contract data, incorrect contract/acquisition pricing, incorrect unit of measure conversions, facility membership eligibility and declarations, and distributor eligibility. 
•    Generate credit memos for approved chargebacks for Accounts Receivable application to customer debit deductions, in effort to clear the customer account balance. Provide customer monthly reconciliation reports in various formats. Answer customer questions about discrepancies between the expected deduction and approved chargeback amounts. Process any resubmittals of disputed discrepancies.
•    Methodically evaluate each customer/situation based on the unique IDN, GPO, or Individual Special Pricing Agreement procedure as numerous contract exceptions and special circumstances necessitate extreme attention to detail. 
•    Work closely with key departments such as Contracts, Customer Service, Corporate Sales, and Accounts Receivable/Deduction Management to adequately verify and determine chargeback credit due to the customer. Once an investigation is closed and resolution is appropriately determined, information and documentation should be provided to ensure AR/DM can accurately reconcile account and collect all remaining balances in full.
•    Communicate with Distributors needing research due to problems with submission errors, pricing discrepancies, and over-deductions and obtain all necessary documentation. A timely resolution must be closely monitored and adhered to as many Distributors have significant chargeback activity that may delay the collection process.   
•    Ensure accurate and timely chargeback and sales tracing processing, necessary for GPO compliance and accurate sales commissions and rankings. 
•    Enhance growth and development through participation in education programs, current literature, training meetings and workshops.
•    Demonstrate professional responsibilities by cooperating with other personnel to achieve department objectives and maintain good employee relations, interdepartmental objectives, and departmental goals and objectives.

Education / Experience Requirements

•    Undergraduate degree or equivalent experience. 
•    Minimum 1-year experience in customer service, accounting, or related field. 
•    Experience in a manufacturing medical device environment preferable.

Specialized Skills / Other Requirements

•    Demonstrated ability to perform data extraction and manipulation, analyze data, and generate reports.
•    Excellent attention to detail required.
•    Understanding of general sales and marketing principles.
•    Proficient in Microsoft Excel and Word.  Knowledge of Access and PowerPoint experience a plus.
•    Strong written, oral and interpersonal communication skills.
•    Understanding of basic principles and practices of general accounting.
•    Understanding of the methods of developing system reports for various types of chargeback and sales tracing records.
•    Exposure to data processing systems and their application to accounting administration.
•    Ability to interpret accounting data and customer information, draw sound conclusions, and recommend/execute effective courses of action.   
•    Ability to quickly learn and understand manufacturing, pricing, and distribution model.
•    Effective communication within the department and with a wide range of outside parties including the sales force and distributors. Deal tactfully in controversial situations. 
•    History of dealing tactfully and persuasively with others in controversial situations.
•    Ability to understand and explain policies and procedures on a variety of issues relating to the operations of a chargeback department.
•    SAP preferred

TRAVEL REQUIRED: Up to 10 %

#LI-LP1