Chargebacks Analyst

Date: Sep 26, 2023

Location: Morrisville, NC, US

Company: Teleflex

Expected Travel: None

Requisition ID: 8916 


About Teleflex Incorporated

Teleflex is a global provider of clinically effective medical technologies designed to improve the health and quality of people’s lives. We apply purpose driven innovation – a relentless pursuit of identifying unmet clinical needs – to benefit patients and healthcare providers. Our portfolio is diverse, with solutions in the fields of vascular and interventional access, interventional cardiology, surgical, anesthesia, cardiac care, interventional urology, urology, emergency medicine and respiratory care. Teleflex employees worldwide are united in the understanding that what we do every day makes a difference. For more information, please visit


Global Functions The Corporate division is the central operating unit of the company; setting strategy and policy and providing business development, finance, human resources, information technology, investor relations and legal support to the businesses. The global Company headquarters is located just outside of Philadelphia in Wayne, PA. Join a dynamic, growing team that offers healthcare providers an array of medical technology solutions that make a difference in patients’ lives.

Position Summary

The Chargeback Analyst is responsible for being the subject matter expert for the chargeback process which overlaps with the A/R, Credit, Contracts and Sales processes. The Analyst will act as a liaison between the Contracts/Chargeback Department, Accounts Receivable, Credit & Collections and the external customer to provide excellent customer service, proactively resolve chargeback disputes, create and update policy & procedures and train partners on process best practices. The Analyst will report to management the status of chargebacks by customer and periodically audit the customer chargeback process.

Principal Responsibilities

•    Prepare and design/write reports to complete A/R analysis related to customer payments and open chargeback deductions in all systems.
•    Provide risk review and recommendation to management monthly.
•    Liaison with contract and chargebacks teams to proactively manage and resolve chargeback questions and interpret contract language as it relates to specific customer processes.
•    Act as customer liaison to communicate chargeback status and work to resolve discrepancies on a weekly and monthly basis.
•    Root cause and create solutions to all non- standard or disallowed deductions related to chargebacks.
•    Author process documents for the Chargeback process as it relates to Credit and Customer Service.
•    Create strong relationships with customers to troubleshoot chargeback discrepancies and reduce occurrence over time.
•    Evaluate process always and ensure compliance with policy or elevate at customer and business unit's levels for corrections.
•    Manage and be accountable to the write off process as it relates to the Chargeback process.
•    Work with major distributors and Credit & Collections to resolve open deductions, both chargeback and non-chargeback related.
•    Learn the cash application process and assist with cash application during busy periods and at month end or for special projects.
•    Train on the contract chargeback process and work in collaboration with the Contracts team which includes ongoing open communication around changes in process or customer requirements.
•    Perform other duties as assigned by Manager.

Education / Experience Requirements

•    Bachelor's Degree- required, in Finance or Accounting preferred.
•    Two years of accounts receivable and/or chargebacks experience preferred.
•    Knowledge of accounting principles and procedures
•    SAP Proficiency Preferred. ERP and CRM software experience are a strong plus.

Specialized Skills / Other Requirements

•    Excellent written and oral communication skills.
•    Ability to work under pressure and perform tasks as required.
•    Excellent planning, communication and organization skills
•    Ability to perform tasks with minimum supervision.
•    Ability to work collaboratively with partners.
•    Microsoft office - Word and Excel required.


Teleflex, Inc. is an affirmative action & equal opportunity employer. D/V/M/F. Applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status. If you require accommodation to apply for a position, please contact us at: 262-439-1894.

Teleflex is the home of Arrow®, Deknatel®, Hudson RCI®, LMA®, Pilling®, Rüsch®, UroLift® and Weck® – trusted brands united by a common sense of purpose. Teleflex, the Teleflex logo, Arrow, Deknatel, Hudson RCI, LMA, Pilling, Rüsch, UroLift and Weck are trademarks or registered trademarks of Teleflex Incorporated or its affiliates, in the U.S. and/or other countries.