EPIC Center Coordinator

Position Summary

This Mansfield, MA based EPIC Center Coordinator is responsible for coordinating a wide range of activities related to the Performance Fibers EPIC center, and serving as a liaison between customers, Sales, and internal resources for EPIC related tasks. In addition, the EPIC Center Coordinator is responsible for ensuring an exceptional customer experience throughout the entire process, from planning EPIC activities to post-activity follow-up. 

Principal Responsibilities

•    Seamless coordination & scheduling of on-site or remote EPIC activities between the customer, Engineering, and Sales.
•    Ensuring required documentation for EPIC activities has been identified, provided to the customer and Sales in advance, and is completed when required (including but not limited to; nondisclosure agreements, EPIC pre-work, supporting customer drawings, documents, etc.)
•    Ensuring the EPIC dedicated spaces are maintained and prepared for customer activities.
•    Overall maintenance of the EPIC sample library. 
•    Upkeep of general supplies for the EPIC center accommodations (café, lab, etc.)
•    Organization of DFM data prior to visits with support of assigned technical lead.
•    Assisting with activities in preparation of, during, and post EPIC activities such as collecting or shipping samples, coordinating schedules, coordinating an executing testing, taking minutes, establishing post visit actions, and following up on open actions as they are completed.
•    Maintaining a detailed record of each visit in a folder format that can be accessed by others and used to understand the purpose of visits and broadly trend the theraputic areas of focus and emerging trends in the Performance Fiber space.
•    Working with assigned technical lead to identify actions required for EPIC activities and tracking timely completion of them. 
•    Liaising with Customer Service, Sales and the customer to ensure a high level of responsiveness throughout the quoting and order management processes.
•    Conducting facility tours & product demonstrations as required.
•    Hosting/leading presentations on the EPIC process, capabilities, and value proposition.
•    Ensuring EPIC visitor compliance to facility, regulatory and EHS requirements.
•    Execution and/or coordination of sample requests and prototype requests related to EPIC activities. 
•    Various administrative and moderately technical tasks within EPIC, as needed.
•    Organization and maintenance of EPIC documentation/records.
•    Collecting Voice of Customer feedback on EPIC activities and customer needs and establishing proposed continuous improvement or development actions in response.
•    Supporting out-reach activities to engage various educational and industry organizations to support the marketing and growth of EPIC.
•    Supporting aggregation of data and metrics for reporting on EPIC Center performance. 
•    Supporting various EPIC marketing activities (creation of marketing content, attending trade shows, etc.)
•    General Engineering staff support as needed (customer requests, project deliverables, etc). 
 

Education / Experience Requirements

•    Associates or Bachelors in a Science or Business discipline.
•    Minimum of 2 years working with teams of various sizes.
•    Experience with data analysis, organizational management and moderately technical disciplines is highly preferred. 
•    Experience in the medical field, medical devices, sales, marketing, business administration, and/or associated disciplines is highly preferred.
•    Experience in project management is preferred.
 

Specialized Skills / Other Requirements

•    Excellent interpersonal and communication skills. 
•    Ability to communicate technical information in both technical and non-technical fashions appropriately based on the audience.
•    Excellent presentation skills.
•    Outstanding customer focus and responsiveness.
•    Demonstrated ability to take ownership of the outcome for an area of responsibility. Success in this role will require an individual who is personally committed to achieving the outcome rather than meeting the requirements of a job description.
•    Capable of co-ordinating the activity of others in order to deliver on the required customer outcome in the committed timescale.
•    Ability to identify organizational needs and uses "big picture" thinking in problem-solving and coordinating activities. 
•    Ability to learn an become proficient in technical tasks (such as product testing) quickly.
•    Can independently and effectively identify opportunities for improving a process or system and, independently deliver on them.
•    Employs a systematic structured approach to problem-solving.
•    Consistently demonstrates the ability to identify and engage in opportunity in business.
•    Demonstrates ability to effectively guide team towards customer-focused activities and solutions.
•    Strong leadership and communication skills.
•    Self-starter with a strong proactive work ethic, well-organized and detail-oriented.
•    Proficiency in Microsoft Office software (Excel, Powerpoint, Word, Visio, etc). 
•    Ability to analyze complex administrative problems and adopt an effective course of action.
•    Excellent customer-facing skills.
•    Knowledge of sports medicine or human anatomy highly preferred. 
 

TRAVEL REQUIRED: Approx. 15%

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