Customer Service Specialist

Position Summary

Title:                             Customer Service Specialist

Reports to:                   Manager, Sales Operations

Department:                Customer Services / Technical Sales

Purpose of the role:     

The Customer Service Specialist will act as the voice of the customer in Teleflex and will ensure delivery of an excellent service to our valued customers

Principal Responsibilities

Key Responsibilities 

Key responsibilities will include (but are not limited) to the following:

• Co-ordinate and maintain the sales order processing function – orders, acknowledgements, invoicing, credits etc.
• Act as the contact point between Customers/Sales Team and Operations, Quality and Technical, to ensure accurate and up to date information is available to the customer/plant at all times
• Liaising with Manufacturing to ensure committed delivery dates are achieved
• Dealing with queries from Customers or Sales Team in a timely manner
• Maintaining the Contract Review process for New Products/Customers

Education / Experience Requirements

• Third level Diploma / Degree in business or technical field
• Previous experience in a Customer Services role within a manufacturing/Technical environment.

• Strong communication and interpersonal skills with an ability to influence in a positive manner
• Excellent organisational and planning skill
• Drive and ability to maximise sales potential on a monthly and annual basis
• Thorough knowledge of customers and markets
• Technically competent with an ability to understand customer needs in relation to Teleflex Medical Products.  
• Planning and Organisation skills – Project and programme oversight, sponsorship and management
• Understanding of Teleflex Quality system
• Ability to drive projects to completion 

Specialized Skills / Other Requirements

People

• Clear verbal and written communication

• Ability to lead meetings
• Ability to work in a cross functional team
• High levels of emotional intelligence
• Ability to use interpersonal skills to deal successfully with day to day people related issues
• Demonstrates behaviours in line with Teleflex Core Values

 Customer and Vendors

• Ability to understand customer relationships
• Ability to generate appropriate relationships with customers
• Ability to deal with difficult customer communications
• Ability to influence customers where necessary
• Understanding of the need to balance customer requirements with Teleflex business needs.