Project Manager - Marketing Operations, VEM EMEA

Position Summary

The Project Manager – Marketing Operations VEM ensures the operational continuity and quality of the VEM product portfolio's commercial and logistics processes across EMEA. This role acts as the operational backbone between Customer Service, Commercial teams, Supply Chain, and IT/SAP systems, with a particular focus on DLX equipment lifecycle management (loans, tracking, traceability), SAP configuration and support, demand/stock planning, and change control processes (ECR/ECO). The role also serves as a key point of escalation and continuity, standing in for the Senior Project Manager when required.

Principal Responsibilities

DLX Management
-    Track and monitor DLX units, including loan agreement tracking and proactive recall anticipation.
-    Manage traceability and monitoring of equipment throughout its lifecycle.
-    Oversee associated services linked to DLX equipment.
-    Ensure data accuracy and completeness of DLX records and proactively identify and resolve discrepancies.
-    Monitor relevant KPIs related to DLX utilization, overdue loans, traceability, and equipment lifecycle management.

SAP Support & Administration
-    Set up and test SAP configurations, including product codes and cross-sell logic.
-    Support users on SAP transactions and the Smartform process.
-    Monitor SAP stock movements for DLX and VP (loan/consignment) equipment, investigating discrepancies as needed.
-    Act as a key operational interface between business users and IT/SAP support to resolve system-related issues.
-    Ensure accurate master data and system configuration within the defined area of responsibility.
-    Track and report relevant SAP-related operational KPIs, issues, and resolution timelines.

Order & Logistics Coordination
-    Process SCT (Ship Control Table) requests and IPNs 
-    Support forecast updates and stock monitoring, including planning for new product launches.
-    Coordinate with Customer Service, Commercial teams, and Supply Chain to resolve order and logistics-related issues.
-    Monitor stock availability, discrepancies, and operational risks and proactively escalate potential business impacts.
-    Support timely execution of operational activities in line with agreed timelines and service levels

Cross-Functional Support
-    Provide first-line troubleshooting support to the Commercial team, Customer Service, and Service Partners on operational and system-related issues.
-    Act as a liaison between field teams and internal support functions to resolve operational blockers quickly.

Change Control & Continuous Improvement
-    Review incoming customer requests and manage the approval workflow for ECRs (Engineering Change Requests) and ECOs (Engineering Change Orders).
-    Contribute to and support major improvement projects and CIP (Cost Improvement Process) initiatives across the VEM operations scope.
-    repare regular status updates and management reports covering operational performance, project progress, key risks, and required actions.
-    Define and monitor relevant KPIs and SLAs within the Marketing Operations scope and proactively initiate corrective actions where targets are not met.

Education / Experience Requirements

-    Degree in Statistics or Data Science or any other Quantitative discipline
-    Ideally at least one year’s experience in a relevant or similar statistics based or data management role
-    Ideally previous experience in project management including interaction with DMO, RA, operations
-    Project Management skills

Specialized Skills / Other Requirements

-    Proficient in Windows, MS Outlook, Word and PowerPoint.
-    Proficient in SAP, SalesForce.Com
-    In depth knowledge of Excel and Tableau
-    Communicate verbally and written with a diverse audience (internal and external)
-    Communicate clearly at all levels within the organization
-    Public speaking skills with the capacity to present in front of large groups of individuals
-    Fluency in English language necessary
-    Organize information quickly and multi-task to meet commitments
-    Ability to work independently, accept accountability, and be self-motivated
-    Excellent time management, prioritization skills
-    Collaborate, negotiate, influence and build relationships with internal and external stakeholders, with an enthusiastic, high-energy personality and a positive, collaborative approach
-    Entrepreneurial spirit: must be able to deal with ambiguity and willing to take risks as needed

TRAVEL REQUIRED: 20%.

WORKING ENVIRONMENT: Office / Professional (Hybrid) 

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