Clinical Sales Support Specialist - Chicago, IL

Date: Jun 2, 2022

Location: Chicago, IL, US

Company: Teleflex

Expected Travel: More than 50%

Requisition ID: 6473

 

About Teleflex Incorporated

Teleflex is a global provider of clinically effective medical technologies designed to improve the health and quality of people’s lives. We apply purpose driven innovation – a relentless pursuit of identifying unmet clinical needs – to benefit patients and healthcare providers. Our portfolio is diverse, with solutions in the fields of vascular and interventional access, interventional cardiology, surgical, anesthesia, cardiac care, interventional urology, urology, emergency medicine and respiratory care. Teleflex employees worldwide are united in the understanding that what we do every day makes a difference. For more information, please visit teleflex.com.

 

Interventional - The Interventional business unit at Teleflex offers innovative medical devices that are used to diagnose and treat coronary and peripheral vascular diseases. We place a strategic emphasis on complex coronary and peripheral interventions, vascular access, bone access, specialty biologic treatments and cardiac assist. Our current Interventional products include a broad range of clinically relevant solutions, such as our GuideLiner® and Turnpike® Catheters, AC3 Optimus™ Intra-Aortic Balloon Pump and OnControl® Powered Bone Access System. With a strong R&D footprint and pipeline, our fast-growing Interventional business unit is poised to continue the development of new technologies to serve critically ill patients for years to come. Join a dynamic, growing team that offers healthcare providers an array of medical technology solutions that make a difference in patients’ lives.

Position Summary

The Clinical Sales Support Specialist (CSSS) augments the sales process for the Teleflex Intra-Aortic Balloon Pump (IABP) by partnering with sales representatives and the current or intended customer to drive the clinical aspects of product evaluations, installations, and post-installation training needs to advance and/or maintain stages within the sales cycle. Activities include, but are not limited to, presentation delivery, comprehensive training plan development, didactic program delivery, objection handling, and solution positioning that supports the safe and effective use of the Teleflex Interventional Capital product portfolio.

Principal Responsibilities

•    Identify and support field sales efforts through clinical and educational customer needs assessment, product and procedural training, in-servicing, and required customer follow up 
•    Maintain and develop expertise on Teleflex Medical’s products, with particular emphasis on the product portfolio related to specific clinical specialty area and expertise.
•    Identify and expand the customer base through professional networking, consultation related to best practices and the appropriate use of Teleflex products, and timely professional follow-up.
•    Work in conjunction with sales representatives and management to properly identify, prioritize targets, and achieve corporate, regional, and territory goals and objectives
•    Manage all business associated administrative tasks and responsibilities to support job related activities to include strict adherence to the Teleflex Medical T&E policies and procedures, timely filing of required and/or requested reports, and documentation of activities via approved documents and forms.
•    Keep current with medical literature, clinical initiatives/guidelines, competitive landscape, and industry trends and communicate with sales management, marketing and other appropriate corporate departments.
•    Participate in educational, scientific, and promotional activities at identified local, regional, and national tradeshows/exhibitions.
•    Maintain professional and clinical continuing education, licensure, and credentials as applicable for clinical specialty.
•    Provide written and verbal communication to management and sales representatives regarding field activity and account information. 
•    Assist Corporate Accounts to develop and present clinical information to support current or pending GPO activities related to clinical specialty area.
•    The CSSS is actively involved with the pre- and post-sale activities to foster customer relationships, outline parameters for success and develop clinical champions that result in successful product adoption. This position trains internal/external customers on the proper use of Intra-Aortic Balloon Pump/Catheter products in accordance with each IFU, Operator’s Manual, relevant policy and procedures, evidence-based practice guidelines and mandated regulatory requirements.
•    Collaborating with Marketing, Sales, Engineering and Clinical & Medical Affairs on key projects and initiatives, the CSSS utilizes critical thinking skills to collect data, analyze and problem solve, considering a variety of factors, exercising good judgment within defined Teleflex policies, procedures, and practices to determine appropriate action.
•    Adhere to and ensure the compliance of Teleflex Medical’s Code of Conduct, all Company policies, rules, procedures, and standards.
 

Education / Experience Requirements

•    Registered Nurse (RN) or Certified Clinical Perfusionist (CCP)
•    Minimum of five (5) years Cardiac clinical experience in hospital and/or alternate site care setting, preferably in Critical Care, with experience using IABPs.
•    Previous experience as a Clinical Sales Support Specialist in industry is desirable.
 

Specialized Skills / Other Requirements

•    Expertise in evaluating medical literature related to clinical specialty area and applying it to Teleflex Medical products and applications. 
•    Understanding of sales force organizational dynamics, sales tools, sales activities, and related sales problems..
•    Proven ability to interact with different specialties within a hospital and deliver complex and technical subject matter to clinicians in the hospital or clinical setting.
•    Self-directed, able to work independently and handle multiple projects concurrently to function in a fast paced, high growth environment. 
•    Strong problem solving/analytical skills and organizational skills.
•    Excellent interpersonal, professional communication, and compelling presentation skills.
•    Ability to handle difficult conversations/situations. 
•    Proficiency with Microsoft Office tools and computer technology including iPhone and iPad platforms.
•    Valid driver’s license and insurance.
•    Ability to travel up to 75% of time, domestically or internationally.
•    Ability to carry detail bag weighing up to 20 lbs and lift equipment weighing up to 30 lbs.
•    Ability to stand and/or walk in numerous hospitals or at meetings for 6 – 10 hours per day, up to five (5) days per week.
•    Must be able to establish and maintain vendor credentials (via RepTrax, Vendormate, etc.) to have the ability to enter and work, as required, in hospitals and other medical facilities, as an essential function of the job. Depending on customer/site requirements, vendor credentials may require the employee to obtain the COVID-19 vaccination.


TRAVEL REQUIRED: Up to 75%
 

 

Teleflex, Inc. is an affirmative action & equal opportunity employer. D/V/M/F. Applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status. If you require accommodation to apply for a position, please contact us at: 262-439-1894.

Teleflex is the home of Arrow®, Deknatel®, Hudson RCI®, LMA®, Pilling®, Rüsch®, UroLift® and Weck® – trusted brands united by a common sense of purpose. Teleflex, the Teleflex logo, Arrow, Deknatel, Hudson RCI, LMA, Pilling, Rüsch, UroLift and Weck are trademarks or registered trademarks of Teleflex Incorporated or its affiliates, in the U.S. and/or other countries.

© 2021 Teleflex Incorporated. All rights reserved.


Nearest Major Market: Chicago