Operations Training Leader

Date: May 24, 2023

Location: Chelmsford, MA, US

Company: Teleflex

Expected Travel: None

Requisition ID: 8346


About Teleflex Incorporated

Teleflex is a global provider of clinically effective medical technologies designed to improve the health and quality of people’s lives. We apply purpose driven innovation – a relentless pursuit of identifying unmet clinical needs – to benefit patients and healthcare providers. Our portfolio is diverse, with solutions in the fields of vascular and interventional access, interventional cardiology, surgical, anesthesia, cardiac care, interventional urology, urology, emergency medicine and respiratory care. Teleflex employees worldwide are united in the understanding that what we do every day makes a difference. For more information, please visit teleflex.com.


Global Operations - Global Operations is a complex and diverse organization within the company which is responsible for product fulfilment to all our customers from end to end. We pride ourselves on being totally Customer Centric in our unrelenting focus on Improving Quality, Service and Value as perceived by our customers. Our employees are dedicated to the Global Operations Enterprise Excellence journey. Join a dynamic, growing team that offers healthcare providers an array of medical technology solutions that make a difference in patients’ lives.

Position Summary

The Operations Training Leader is the site owner and subject matter expert in on-the-job (OTJ) training; ensuring that employees are trained in a timely and effective manner to perform their jobs safely, correctly, and conscientiously.  This position has primary responsibility for developing OTJ Trainers, developing, sustaining, and improving OTJ training processes and practices, and working cross-functionally to ensure an effective training system.    

Principal Responsibilities

•    Certify OTJ trainers according to the Training Within Industry (TWI) Job Instruction methods and Teleflex standard certification procedures
•    Coach, mentor, and assist OTJ trainers in preparing for OTJ training including developing training standards (Job Instruction Break Downs)
•    Coach and mentor OTJ trainers in effective training delivery according to the TWI Job Instruction 4-Step method and other training delivery techniques
•    Assist with selection of and periodic assessment of OTJ trainers 
•    Serve as site owner and subject matter expert in OTJ training methods, deployment, and processes including sustaining and improvement practices
•    Work cohesively with site HR and QA Training Functions to manage, sustain, and improve site training processes including interdependent legal, compliance, and documentation requirements as needed
•    Work with Site Operations and QA Management to help plan and coordinate training
•    Work with site quality and engineering to ensure training standards and processes are integrated and harmonized with the documentation and Quality Management System
•    Monitor the progress and effectiveness of the on-the-job training processes and periodically report out to site, regional, and global stakeholders

Education / Experience Requirements

•    High school diploma or GED required
•    Five years relevant experience with a Bachelor’s Degree or equivalent work experience
•    Working knowledge of quality systems, compliance and training requirements in a regulated industry preferred
•    Previous experience in conducting and leading Train the Trainer programs preferred
•    Knowledge of “Training Within Industry” Job Instruction methods is an advantage  

Specialized Skills / Other Requirements

•    Ability to work in various industrial, warehouse, and controlled environments (i.e. clean room)  
•    Ability to observe, assess, and provide constructive feedback
•    Excellent Verbal, non-verbal, and written communication skills
•    Strong interpersonal connection (i.e. respect, care and concern, patience, emotional intelligence)
•    Ability to communicate effectivity with a variety of personalities, backgrounds, and experience levels
•    Self-motivated with an ability to work collaboratively and acquire new knowledge and skills
•    Presentation, coaching, and mentoring skills
•    Ability to break down complex and technical procedures/concepts into simplified tasks and instructions
•    Ability to handle multiple priorities and projects and meet deadlines
•    Curious and questioning nature
•    Proficient with MS Office Suite of products (Word, Excel, PowerPoint, etc.) 


Teleflex, Inc. is an affirmative action & equal opportunity employer. D/V/M/F. Applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status. If you require accommodation to apply for a position, please contact us at: 262-439-1894.

Teleflex is the home of Arrow®, Deknatel®, Hudson RCI®, LMA®, Pilling®, Rüsch®, UroLift® and Weck® – trusted brands united by a common sense of purpose. Teleflex, the Teleflex logo, Arrow, Deknatel, Hudson RCI, LMA, Pilling, Rüsch, UroLift and Weck are trademarks or registered trademarks of Teleflex Incorporated or its affiliates, in the U.S. and/or other countries.

© 2021 Teleflex Incorporated. All rights reserved.

Nearest Major Market: Boston