Inside Technical Service Representative

Date: May 26, 2023

Location: Chelmsford, MA, US

Company: Teleflex

Expected Travel: Up to 50%

Requisition ID: 8055


About Teleflex Incorporated

Teleflex is a global provider of clinically effective medical technologies designed to improve the health and quality of people’s lives. We apply purpose driven innovation – a relentless pursuit of identifying unmet clinical needs – to benefit patients and healthcare providers. Our portfolio is diverse, with solutions in the fields of vascular and interventional access, interventional cardiology, surgical, anesthesia, cardiac care, interventional urology, urology, emergency medicine and respiratory care. Teleflex employees worldwide are united in the understanding that what we do every day makes a difference. For more information, please visit


Interventional - The Interventional business unit at Teleflex offers innovative medical devices that are used to diagnose and treat coronary and peripheral vascular diseases. We place a strategic emphasis on complex coronary and peripheral interventions, vascular access, bone access, specialty biologic treatments and cardiac assist. Our current Interventional products include a broad range of clinically relevant solutions, such as our GuideLiner® and Turnpike® Catheters, AC3 Optimus™ Intra-Aortic Balloon Pump and OnControl® Powered Bone Access System. With a strong R&D footprint and pipeline, our fast-growing Interventional business unit is poised to continue the development of new technologies to serve critically ill patients for years to come. Join a dynamic, growing team that offers healthcare providers an array of medical technology solutions that make a difference in patients’ lives.

Principal Responsibilities

•    Execute clinical engineering services comprised of Teleflex owned and existing customers, including installation, preventative maintenance, and corrective action maintenance in support of the Arrow Intra-Aortic Balloon Pumps
•    Co-ordinate and prepare all service materials for offsite technical trainings
•    Provide customer technical support via phone, email, and when critical at the customer site
•    Follow process and procedures for expenses and consignment inventory efficiently to designated budgets
•    Provide voice of customer feedback to the sales, service, and marketing team            
•    Perform related duties and special projects as assigned                        
•    Service call management, tracking and processing within SAP/FSM                     
•    Data entry/maintenance of International Field Service Reports and other documents within the service modules (SAP/FSM)    
•    Prepare and present reports and various metrics 
•    Manage physical Inventory count                        
•    Maintaining calibration units for Field Technicians and ensure units are available for calibration 
•    Lead and support customer training activities, in-person and remote                    
•    Maintain service procedures, related checklists, and service manuals                    
•    Create and Submit Engineering Change Orders through the appropriate system and approval process     
•    Produce and distribute Field Chance Notice documentation as well as technical tips            
•    As a part of the team React and Respond to CAPA (Corrective And Preventive Action) and NC (Non Conformance) determinations        
•    Support all on-site audit requirements                                
•    Perform In-house technical activity focused on product troubleshooting, repair, preventive maintenance, and maintaining sales equipment to satisfy sales and service requirements                    
•    Prepare service-related shipments directly out of service depot                        
•    Invoicing of billable services within system    
•    Additional duties as needed to support the Field Service Team        




Key Relationships

•    Regional and Territory Sales Managers                                    
•    Field Service Representatives                                        
•    SBU Service Personnel                                        
•    SBU Product and Marketing Managers                                    
•    Finance                                                
•    Operations                                                
•    Quality and Regulatory                                            
•    Product Development Engineers

Education / Experience Requirements

•    3-5 years of technical service experience in a hospital or clinical setting. 
•    Experience with balloon pumps preferred
•    Associates Degree in a related technical field or Advanced Certification License in a related field or 10 years of relevant clinical service experience.
•    Basic understanding of electrical and mechanical systems in medical devices

Specialized Skills / Other Requirements

•    Exceptional technical acumen.
•    Strong self-motivated, customer focused attitude.
•    Strong verbal, written communication skills.
•    Exceptional organizational and time management skills.
•    Ability to work within the constraints of a regulated industry.
•    Communicate in a positive, professional manner.
•    Understanding of overall healthcare environment/landscape.
•    Strong computer skills, especially MS Excel, Word, and PPT.

TRAVEL REQUIRED:  40-50% regional travel


Teleflex, Inc. is an affirmative action & equal opportunity employer. D/V/M/F. Applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status. If you require accommodation to apply for a position, please contact us at: 262-439-1894.

Teleflex is the home of Arrow®, Deknatel®, Hudson RCI®, LMA®, Pilling®, Rüsch®, UroLift® and Weck® – trusted brands united by a common sense of purpose. Teleflex, the Teleflex logo, Arrow, Deknatel, Hudson RCI, LMA, Pilling, Rüsch, UroLift and Weck are trademarks or registered trademarks of Teleflex Incorporated or its affiliates, in the U.S. and/or other countries.

© 2021 Teleflex Incorporated. All rights reserved.

Nearest Major Market: Boston