Project Manager - Technical Services

Position Summary

The Applications Technical Services Project Manager is responsible for end-to-end project management of the Applications Technical Services portfolio, including application patches and upgrades, environment refresh coordination, and platform maintenance projects. This role will manage the technical services roadmap for application platforms and partners closely with the infrastructure and application teams to ensure aligned planning, seamless communications, and coordinated execution across shared environments. This position is critical to ensuring technical initiatives are delivered reliably, with clear dependencies and minimal disruption to business operations and major application projects.

Principal Responsibilities

•    Manage the planning and execution of application technical services initiatives, including application patches and upgrades, environment refresh coordination across application landscapes, and technical risk mitigation.
•    Develop and manage project deliverables: project plans, schedules, resource plan, RAID logs, cutover plans, rollback plans, and status reporting.  Ensure the project teams follow governance standards including quality documentation, approvals, and change control discipline.
•    Ensure project scope, schedule, resource plans, and budgets are clearly defined and tracked to completion.
•    Own the Applications Technical Services roadmap (12 month rolling plan), including sequencing, prioritization, and dependencies.
•    Partner with project & program managers across the application portfolio to manage dependencies and risks across project/program schedules, testing cycles, release calendars, maintenance windows, and blackout periods.  This will include coordinating with stakeholders for decision making regarding downtime or refresh windows.   
•    Partner closely with the infrastructure team (hosting, cloud, network, database, etc.) to ensure technical services changes are aligned to infrastructure constraints and schedules, environment activities are coordinated and executed smoothly, and that handoffs are clearly defined.
•    Facilitate regular project meetings and reporting (e.g., weekly team meetings, readiness reviews, cutover calls, and status reporting).
•    Drive consistent communication to key stakeholders for planned changes, risks, outages, and milestones.
•    Lead post-implementation reviews / lessons learned and drive improvements to planning and execution.

Education / Experience Requirements

•    Bachelor’s degree in IT, Engineering, Business, or related field (or equivalent experience)
•    5+ years project management experience in IT application environments
•    Experience managing application upgrades/patching, technical maintenance, and environment-related initiatives
•    Experience working closely with teams to coordinate shared environments

Specialized Skills / Other Requirements

•    Strong project management execution (planning, coordination, RAID management, escalation)
•    Proven ability to run technical roadmaps and manage dependencies across teams
•    Excellent communication skills — able to translate technical scope into clear impacts for stakeholders
•    Strong coordination capability in matrixed environments (application teams + infrastructure)
•    High attention to detail, follow-through, and operational discipline
•    Comfortable working in fast-paced environments with overlapping initiatives
•    ITIL / change management background preferred
•    PMP or similar certification preferred 

TRAVEL REQUIRED: 10%.

WORKING ENVIRONMENT:
☒ Office/Professional    (Hybrid)

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