Indirect Customer Service Representative

Position Summary

Manage all orders and queries from our Indirect customers Help build and maintain a strong long term relationships with our Indirect based Team sales) and customers to maximise sales growth with the assistance of all appropriate resources within Teleflex Ensure Teleflex is positioned at all times as a key preferred supplier within the medical devices space

Principal Responsibilities

• Work as part of a multi disciplinary team, ensuring all orders received via telephone, fax, post, etc. are processed accurately and promptly upon receipt. Ensure that all customer queries order queries, stock situation, deliveries, invoices, product queries, literature & sample requests, etc are handled and resolved satisfactorily.
• Ensure all customer complaints are dealt with upon receipt and resolved to the satisfaction of the customer.
• Ensure all product complaints are escalated to the appropriate department.
• Maintain regular contact with the warehouse and purchasing dept. to co ordinate deliveries, returns, etc.
• Act as principle contact person for designated key accounts. Report to management on the monthly activity and involvement with these accounts.
• Liaise with the sales force on a regular basis as regards quotations, orders, product queries, and general information from customers.
• Process daily invoicing.
• Process billing corrections on time and in accordance with the company policy.
• Process returns from the customer on time and in accordance with the company policy
• General Administration work
• Adhere to the Teleflex Quality Management system.
• Involvement in special projects as required.

Education / Experience Requirements

• Education to Leaving Certificate level (or similar). Business or other relevant 3rd level qualification desirable
• A number of years experience of working in a fast moving customer service environment preferably within a multinational environment.
• Excellent communication skills and a professional telephone manner.
• SAP SD user level experience desirable.
• A self starter / “Can do” approach and attitude
• Ability to work effectively within multi cultural team towards strict deadlines.
• Accuracy and attention to detail are paramount
• Flexibility
• Willingness to help other colleagues to meet deadlines

Specialized Skills / Other Requirements

• Approachable and enthusiastic .
• Flexible and adaptable.
• Engaging and relating
• Able to work on own initiative and as a team player.
• Good organisational skills with cultural awareness and sensitivity
• Good judgment and problem solving ability & is capable of understanding the impact of decision making on both Teleflex Medical and their customers

Working Conditions / Physical Demands

Travel Required: <5 %.

Hybrid Working: ☒ Office/Professional (Hybrid)

As a global provider of medical technologies, Teleflex is driven by our purpose to improve the health and quality of people’s lives. Through our vision to become the most trusted partner in healthcare, we offer a diverse portfolio with solutions in the therapy areas of anaesthesia, emergency medicine, interventional cardiology and radiology, surgical, vascular access, and urology. We believe that the potential of great people, purpose driven innovation, and world-class products can shape the future direction of healthcare.

Teleflex is the home of Arrow™, Barrigel™, Deknatel™, QuikClot™, LMA™, Pilling™, Rüsch™, UroLift™ and Weck™ – trusted brands united by a common sense of purpose.

At Teleflex, we are empowering the future of healthcare.  For more information, please visit teleflex.com.

Teleflex, Inc. is an affirmative action & equal opportunity employer. D/V/M/F. Applicants will be considered without regard to age, race, creed, colour, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status. If you require accommodation to apply for a position, please contact us at: (877) 880-8588.

The description above represents the most significant duties of this role but is not all inclusive. Other work assignments comparable to the level of responsibility indicated above may be required.