Customer Service Coordinator - Benelux- Dutch

Position Summary

Manage all orders and queries from our Benelux customers. Help build and maintain a strong long-term relationship with our Benelux based Team and customers to maximise sales growth with the assistance of all appropriate resources within Teleflex. Ensure Teleflex is always positioned as a key Preferred supplier within the medical devices space.

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Principal Responsibilities

•    Work as part of a multi-disciplinary team, ensuring all orders received via telephone, fax, post, etc.  are processed accurately and promptly upon receipt.
•    Ensure that all customer queries order queries, stock situation, deliveries, invoices, product queries, literature & sample requests, etc. are handled and resolved satisfactorily.
•    Ensure all customer complaints are dealt with upon receipt and resolved to the satisfaction of the customer.
•    Ensure all product complaints are escalated to the appropriate department.
•    Maintain regular contact with the warehouse and purchasing dept. to coordinate deliveries, returns, etc.
•    Act as principle contact person for designated key accounts. Report to management on the monthly activity and involvement with these accounts.
•    Liaise with the sales force on a regular basis as regards quotations, orders, product queries, and general information from customers.
•    Process daily invoicing.
•    Process billing corrections on time and in accordance with the company policy.
•    Process returns from the customer on time and in accordance with the company policy
•    General Administration work
•    Adhere to the Teleflex Quality Management system.
•    Involvement in special projects as required.

Education / Experience Requirements

•    Fluency in Dutch required
•    Fluency in French is desirable 
•    Education to Leaving Certificate level (or similar). Business or other relevant 3rd level qualification 
•    desirable 
•    A number of years’ experience of working in a fast-moving customer service environment preferably 
•    within a multinational environment. 
•    Excellent communication skills and a professional telephone manner. 
•    SAP SD user level experience desirable. 
•    A self-starter / “Can do” approach and attitude. 
•    Ability to work effectively within multi-cultural team towards strict deadlines. 
•    Accuracy and attention to detail are paramount. 
•    Flexibility –willingness to help other colleagues to meet deadlines. 

Specialized Skills / Other Requirements

•    Approachable and enthusiastic.
•    Flexible and adaptable.
•    Engaging and relating
•    Able to work on own initiative and as a team player.
•    Good organisational skills with cultural awareness and sensitivity
•    Good judgment and problem-solving ability